A new lawsuit filed by the Washington state attorney general against Comcast has been filed against the company. The complaint claims that the cable and internet company deceived its customers and used deceptive policies to obtain millions of dollars in fees. The Washington attorney general has said he is confident that the case will be won and that the company will pay the fines. However, a lawsuit like this is not without merit. Here are a few examples of why a class-action lawsuit against a large corporation is a good idea.
The company’s “Service Protection Plan” was deemed nearly worthless by Washington’s attorney general because it excluded certain types of service that could be performed without drilling into the wall. The plan excluded work on wires concealed inside walls, which required fishing through the wall. As a result, Comcast customers still must pay for most in-wall service calls. In addition, the company intentionally misled consumers by using misleading customer service scripts.
The lawsuit cites the company’s failure to disclose the terms of its service.
Thousands of consumers have filed a suit against the cable company for breach of contract. In addition to charging unjustified service fees, Comcast also violated the Washington Consumer Protection Act. These violations may be enough to land the cable company in court. As a result, the lawmaker hopes to make Comcast pay for the extra money they owe customers.
The Comcast lawsuit asserts that the cable company deceived nearly half a million Washington consumers by offering them a “near-worthless” protection plan. The Comcast Protection Plan charges customers $4.99 per month and waives a service fee each time a technician visits the customer’s home. The company failed to disclose the limitations of the plan, which means customers must do their research before deciding whether or not to sign up for the plan.
The Washington attorney general has also cited Comcast’s $4.99 monthly “Service Protection Plan” as a violation of the Washington Consumer Protection Act.
The complaint claims that Comcast violated the law over 1.8 million times by overcharging its customers for in-wall service. This is one of the many reasons why a customer may file a class-action lawsuit against the cable and internet provider. Further, the company has denied the charges and refunded the deposits of thousands of customers.
The Washington state Attorney General’s lawsuit alleges that the cable and internet giant deceived customers by charging for service calls related to its network problems. In addition, the lawsuit claims that Comcast improperly collected deposits from its customers as a substitute for credit screening. These deposits were made by consumers with excellent credit scores. But they were used to the policy. In other words, Comcast’s service is no longer free.
According to the Washington attorney general, the service plan that Comcast offered to its customers was deceptive.
The company advertised that the plan would eliminate all extra fees associated with “inside wiring” and “fix codes,” but failed to disclose other charges that would increase the monthly bill. In addition, Comcast’s misleading marketing campaign and inflated prices have led to the cancellation of countless customers. The plaintiff’s suit is seeking $74 million in restitution.
The Washington attorney general ruled that Comcast’s $4.99 monthly “Service Protection Plan” is worthless. The company’s scripts misrepresented the service plan as a one-time fee plan but charged customers for in-wall work. The Washington attorney general said that the policy was not only misleading but was also ill-advised and unjustified. This decision was a victory for consumers in the state.
In addition, the Comcast lawsuit alleges that the cable and internet company misrepresented the services it offers.
It failed to provide customers with information about these additional fees and pushed them into service agreements they couldn’t afford. Additionally, the service provider failed to inform customers about its service limitations and failed to give them access to them. It is, therefore, illegal to hide these fees from consumers. But the consumer’s rights must be protected.
The Washington attorney general’s office has already sued Comcast for $100 million in a consumer protection lawsuit. The complaint says that Comcast violated consumer protection laws 445,000 times. The company’s Service Protection Plan is a prepaid service that charges consumers $5.99 a month to avoid a technician. The company also violated consumer laws. In the state of Washington alone, the attorney general’s office has already received $73 million in damages.
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I was paying 172.00 a month for comcast which was cable and internet. no special channels. I called and lowered my package to just basic and internet it lowered it to $132.45 a month . Eight days after I had it lowered and paid my bill, my new bill is $9 higher to 141.00 how do they get away with this?
I’d scheduled cancellation of Comcast service on last day of my billing period that was paid in advance. I had Verizon phone and DSL installed bf that bc Comcast was harassing me bc i had Vonage phone. For months my internet was switched off 3-4 days a week, I’d call aft hrs, 2nd shift would switch it back on and agreed my bill was up-to-date, and they had no idea why it’s shut off. Aft termination of service, I received a “final bill” for am’t 3 times higher than monthly bill. I ignored it until 6 weeks later, a lower bill arrives threatening my credit. I called many times, to point out that my bill was paid in full bf the last day of service. I was told to pay the bill, then dispute it, or it goes credit dept. I paid half their erroneous am’t and wrote letter of dispute. Aft many calls from reps, twisting facts, trying to convince me i owe them money, finally a rep realized the “mistake” when confronted with the actual days of service that was supposedly unpaid were aft service stopped. So next I was told their billing program doesn’t allow refunds but they can offer a credit but the highest credit is $40. Next, I got a bill that reflected a “credit” am’t applied to my “over payment,” therefore reducing the amt i paid. So Comcast still owes me the full am’t i paid due to coerced by threats to my credit. So far their billing program inflates the final bill, they extort money by threatening credit and their reps are programed to convince the customers that they’re always wrong. They refuse to allow me a ACP low-income discount. Aft ignoring my data uploaded, the application “expired,” i filed complaint w/ FCC, Comcast acknowledged I qualify and also “approved” gave a one-time discount only. FCC claims they dont “enforce” the discount? I suspect im not the only one being denied the discount or discriminated against.